Support

Contact support

Email support@wavecode.ai with your account email, operating system, app version, and a clear description of the issue.

Common support topics

• Desktop app installation on Windows, macOS, or Linux.
• Google sign-in and account session issues.
• Mobile ad completion not unlocking agent execution.
• Model, tool, terminal, or file permission behavior.
• Billing, wallet, payments, invoices, refunds, and transaction questions.
• Privacy, account deletion, and data export requests.

Before contacting support

• Restart the app and confirm you are on the latest version.
• Check your internet connection and sign-in state.
• If agent execution is waiting, keep the Wave mobile app open until the sponsored ad completes.
• For coding issues, include relevant error messages and the safest minimal reproduction.

Security issues

If you believe you found a security vulnerability, email security@wavecode.ai. Include impact, affected version, and reproduction steps. Do not publicly disclose vulnerabilities before we have had a reasonable time to investigate.

Expected response

We prioritize account access, payment, privacy, and security issues first. Response times may vary based on volume and issue complexity.